ESTABLISHING SMALL CLAIMS COURTS AND THE IMPACT
ON SERVICE DELIVERY IN THE JUSTICE SYSTEM
By Heike Gramckow and Omniah Ebeid
Using alternative dispute-resolution (ADR) mechanisms, such as mediation and conciliation justice, is one of the ways that courts have attempted to reduce their caseload while still resolving disputes fairly and providing access to court services. Another alternative that courts have opted to provide is the small claims court.
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