LEVERAGING TECHNOLOGY TO IMPROVE SERVICE
DELIVERY IN THE JUSTICE SECTOR IN SOUTH KOREA
By Heike Gramckow and Omniah Ebeid
Since the late 1970s and the introduction of modern information technology (IT) in the justice sector, the development and implementation of IT solutions has become one of most important tools utilized by judiciaries for providing more efficient and effective services and improving court performance. Providing IT solutions such as e-filing, for example, reduces litigant cost and increases access to court services where many functions can be done by the click of a mouse.This note outlines the approach taken by the Korean judiciary in developing, implementing and successfully leveraging IT solutions for the benefit of the justice sector and its users.
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